FAQs

WHAT TIME DOES THE RETREAT START AND END?

The retreat starts at 3:00 PM on May 3, 2025, and ends at 11:30 AM on May 9, 2025.

WHICH AIRPORT DO I FLY TO?

Your adventure begins in Marrakech: you’ll fly to Marrakech Menara Airport (RAK).

HOW DO I GET FROM THE AIRPORT TO THE HOTEL?

The drive from Marrakech Menara Airport (RAK) to Les Deux Tours takes approximately 30 minutes, while the drive from Kasbah Bab Ourika to Marrakech Menara Airport (RAK) takes approximately 1 hour.

Airport transfers are not included and will incur an additional fee. DHARMA can arrange a group airport transfer as an add-on, or you can book transportation separately. Please contact us at alexia.bauer@seekdharma.com for details.

WHAT ARE THE PASSPORT, VISA, AND IMMIGRATION REQUIREMENTS?

You are responsible for checking and complying with any travel, passport, visa, entry, health, vaccination, testing, and immigration requirements applicable to your booking.                      

Morocco requires passports to be valid for at least six months from your return date and to have one blank page. Visas are not required for stays up to 90 days.

Specific information on the requirements for Morocco can be found on the US State Department Website.

WHAT CURRENCY SHOULD I BRING?

The local currency is the Moroccan Dirham.

You can exchange currency in banks, hotels, and Bureaus de Change at airports. Because Moroccan Dirham can’t be taken out of Morocco, you will need to convert any cash left over at the end of your trip. 

Payments with US debit or credit cards, including Mastercard and Visa, are commonly accepted, and you can use them at most ATMs. However, it’s advisable to carry some cash, especially for small transactions or when shopping at local stores, where card payments may not be accepted.

WHAT PLUGS & CHARGERS ARE USED IN MOROCCO?

In Morocco, type C and E power plugs are used, with a standard voltage of 220V and frequency of 50Hz.    

IS MOROCCO TAP WATER DRINKABLE?

When in Morocco, it’s advisable to drink filtered water to avoid potential stomach issues. While tap water in major cities is typically chlorinated and safe, using bottled water is a safer option.

IS ENGLISH SPOKEN THROUGHOUT MOROCCO?

The official languages of Morocco are Arabic and Berber. French is also commonly spoken, and some people speak English.

IS THIS TRIP SUITABLE FOR PEOPLE WITH REDUCED MOBILITY?

We’re committed to providing everyone with appropriate support and accommodation. Travelers with reduced mobility should contact our team before booking the ticket at alexia.bauer@seekdharma.com.

CAN THIS TRIP CATER TO SPECIAL DIETARY NEEDS?

If you have any special dietary requirements, please inform us in advance — no less than 31 days before departure.

WILL I GET ANY “FREE” TIME?

Absolutely! You’ll have plenty of leisure time to rest, recharge, and explore at your own pace.

IF I DECIDE TO CANCEL MY SPOT, WILL I GET A REFUND?

The deposit is non-refundable and is used to secure your spot on the trip. If you decide to cancel your trip, we cannot refund your deposit, or any payments made towards your booking.

It is a condition of your booking that you purchase adequate travel insurance to cover any fees you may incur if you have to cancel your trip. If Payments are not made on time in accordance with the General Terms & Conditions, we reserve the right to cancel your booking and retain all payments.

WHEN DO I NEED TO PAY THE REMAINING BALANCE?

When booking a trip with us, you have several payment options to choose from. The available options may vary depending on the specific trip you are booking. Here are the details for each payment method:

1. DHARMA Direct

DHARMA Direct allows you to pay the full amount of your trip at the time of booking. This may be the only available payment option for certain trips.

How does it work?

• The total cost of your trip is charged immediately upon booking
• Ensure you have sufficient funds or credit available to cover the entire amount

 

2. DHARMA YourWay

DHARMA YourWay allows you to secure your booking with a low deposit. You can then pay your outstanding DHARMA balance by the final balance due date, presented at check-out.

How does it work?

• At the time of booking, you can pay a deposit amount, which varies depending on the trip, by selecting ‘DHARMA YourWay’ at check-out.
• The remaining balance, referred to as the DHARMA Balance, must be paid by the specified due date provided during check-out.
• For our guests paying in USD, you will receive a link within your welcome email to easily chip-away at your outstanding amount. This link is here.
• For our guests paying in GBP or EUR, the DHARMA team will share with you a payment link when your payment is due. If you’d like to make an early payment please contact us here.

More information relating to the DHARMA YourWay payment can be found in the FAQs here. No interest is applied. All payments are made through your credit card provider and are 100% secure, ensuring peace of mind throughout.

3. DHARMA Payment Partner

DHARMA Payment Partner enables you to use third-party providers like Flex Pay in the US and Klarna** in select countries in Europe to pay for your trip. The terms and conditions for this payment method will be provided during the checkout process.

How does it work?

• Select the DHARMA Payment Partner option at checkout
• You will be redirected to complete your payment with the third-party provider
• If approved, review and agree to the third-party provider’s terms and conditions, which will be presented during the payment process

 

**Flex Pay terms and conditions: Down payment may be required. Actual terms are based on your credit score and other factors and may vary. APRs range from 0% to 36%. Minimum $150 purchase required. Not everyone is eligible. Loans made through Flex Pay by Upgrade are offered by these lending partners: Upgrade.com/flex-pay/lenders/ Privacy Policy. Terms of Use. Flex Pay’s Address: 275 Battery St 23rd floor, San Francisco, CA 94111

**Klarna’s Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+. Subject to status. T&Cs and late fees apply.

Payment Deadlines: Ensure that you adhere to the payment deadlines specified at checkout to avoid cancellation of your booking.

Third-Party Terms: When using DHARMA Payment Partner, it is crucial to understand and accept the terms and conditions of the third-party financial service provider.

Contact Us: If you have any questions or need assistance with your payment, please contact our customer service team at hello@seekdharma.com

HOW DO I CHECK MY REMAINING BALANCE?

If you opted to pay via Flex Pay or Klarna, you will have received a separate email detailing your chosen payment plan.

Paid with DHARMA YourWay? If you paid in USD, please check your balance here. If you paid in GBP or EUR, the DHARMA team will share with you a payment link when payment is due. If you’d like to make an early payment please contact us here.

WHAT IS THE TRIP CANCELLATION POLICY?

CANCELLATION BY US

In the unlikely event that WE have to cancel the trip for any reason then we will offer you the following options:

• A full refund of all monies paid, including your deposit
• Transfer of your booking, free of charge, to a future trip of the same value

In the unlikely event that we have to cancel the trip for any reason, any flight tickets purchased by you will not be able to be refunded. It is for this reason that travel insurance is a mandatory condition of your booking. 

We may need to cancel the Trip whether before or after departure, and such cancellation shall be subject to the General Terms & Conditions. Furthermore, it sometimes occurs that a Trip does not meet the minimum number of guests and must therefore be canceled. In order for this Trip to go ahead, we need to hit the minimum number of 12 guests. 

 

A final decision will be made on whether this Trip will go ahead no later than the Trip Confirmation Deadline February 2, 2025. By that date, should the minimum number of guests not have been reached, you will receive a cancellation email. 

CANCELLATION BY YOU

If you are unable to attend the trip for any reason, you will need to make a claim with your travel insurance provider to claim any trip costs.

Please ensure your travel Insurance provider covers you for the following:

• Flight cancelation
• Trip payments
• Medical restriction preventing you from traveling
• Local and destination restrictions preventing you from traveling

If you wish to cancel your booking after we have issued a Confirmation Email to you, you must inform us in writing as soon as possible and the effective date of such cancellation shall be the date on which we receive written notification from you. All Payments that you would have previously made shall not be refundable.

IS TRAVEL INSURANCE INCLUDED?

We do not include travel insurance as everyone’s needs are different. However, having travel insurance in place for each person is a condition of your booking. If you haven’t purchased cover yet, you can do so here: 

Faye Travel Insurance 

Please ensure your travel Insurance provider covers you for the following:

• Flight cancelation
• Trip payments
• Medical restriction preventing you from traveling
• Local and destination restrictions preventing you from traveling

CAN I COME TO THIS TRIP ALONE?

Yes! Traveling alone is a great way to meet new people, and many people will be coming solo. On this trip we’re all in it together and you’ll be part of the group from the moment you arrive.

I WANT TO SHARE A ROOM BUT I AM TRAVELING ALONE, DO YOU ASSIGN ME SOMEONE TO SHARE THE ROOM WITH ?

If you are traveling alone and would like to share a room, we use our best judgment to find a good match. We endeavor to accommodate any specific requests you may have. Please contact us with any requests so that we can assign you to an unaccompanied guest that also wants to travel in a double occupancy room.

HOW DO YOU ASSIGN THE ROOMS?

Rooms are assigned on a first-come-first-served basis.

WHO DO I REACH OUT TO IF I HAVE ADDITIONAL QUESTIONS?

You can reach out to us directly via email at alexia.bauer@seekdharma.com.