FAQs

WHAT TIME DOES THE RETREAT START AND END?

The retreat officially starts at 5.00pm on September 21st, 2024 and ends at check-out on  September 26th, 2024

WHICH AIRPORT DO I FLY INTO?

You fly into Puerto Vallarta Airport (PRV).

HOW DO I GET FROM AIRPORT TO THE HOTEL?

Roundtrip airport transfers are included. Closer to the date of the retreat, we will ask you to send us your flight information and we will send transfer details to you before you depart!,

Mixto is accessible only by boat. Please schedule flights to arrive in Puerto Vallarta before 4:00 pm and depart after 12:00 pm to avoid night-time boat travel, which is not recommended. The villa’s construction and maintenance present challenges as everything is transported via the same small boat. However, this adds to Mixto’s enchantment.

CAN THIS TRIP CATER TO SPECIAL DIETARY NEEDS?

Absolutely. We work closely with our partners and suppliers and can accommodate most dietary requirements. We will email you a form to gather information about your dietary requirements three weeks before the trip start date. 

WILL I GET ANY “FREE” TIME?

Absolutely! There is plenty of leisure time included for you to re-charge, nap, or do your own thing. We always schedule down time in our daily itinerary.

IF I DECIDE TO CANCEL MY SPOT, WILL I GET A REFUND?

The deposit is non-refundable and is used to secure your spot on the trip. If you decide to cancel your trip, we cannot refund your deposit, or any payments made towards your booking.

It is a condition of your booking that you purchase adequate travel insurance to cover any fees you may incur if you have to cancel your trip. If Payments are not made on time in accordance with the General Terms & Conditions, we reserve the right to cancel your booking and retain all payments.

IS THIS TRIP OPERATED BY DHARMA?

Please be informed that DHARMA acts as a distribution platform for NAKOA Adventure. The trip and all operational aspects are meticulously managed and owned by NAKOA Adventure.

WHAT PAYMENT OPTIONS ARE AVAILABLE?

Trips often feature a variety of payment plans. Your remaining balance due date will depend on which payment plan you selected at time of booking. 

If you selected a payment plan prior to March 14, 2024, your payment plan will be as follows:

• Deposit: $500 paid at the time of booking 
• Second Payment: 30% of the total value of your booking is due on March 25th, 2024
• Third Payment: 30% of the total value of your booking is due on May 24th, 2024
• Balance Payment: The remaining balance is due on June 23rd, 2024

 

To view the Trip Terms and Conditions please click here.

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If, after March 14, 2024 you have the following payment options:

1. DHARMA Direct

DHARMA Direct allows you to pay the full amount of your trip at the time of booking. This may be the only available payment option for certain trips.

How It Works:

• The total cost of your trip is charged immediately upon booking
• Ensure you have sufficient funds or credit available to cover the entire amount

2. DHARMA YourWay

DHARMA YourWay allows you to make an initial low deposit to secure your booking. You can then easily chip away at your outstanding amount until the final balance due date (90 days before the trip start date).

How It Works:

• At the time of booking, you pay a deposit amount, which varies depending on the trip
• The remaining balance, referred to as the DHARMA Balance, must be paid by the specified due date provided during checkout
• You can pay off this remaining balance on dates you choose and and in any amount, right up until the specified due date when the remaining balance needs to be paid

Example:

• If your trip costs $2000, you might pay an initial deposit of $300 (280€ / £240) at booking
• The remaining $1700 (your DHARMA Balance) is due by July 3, 2024, so you make 3 payments towards your DHARMA Balance ($500, $500, $700) prior to your final balance due date
• You will be provided with a link to make payments towards your DHARMA Balance

More information relating to the DHARMA YourWay can be found in the FAQs here.

3. DHARMA Payment Partner

DHARMA Payment Partner enables you to use third-party providers like Uplift in the US and Klarna** in select countries in Europe to pay for your trip. The terms and conditions for this payment method will be provided during the checkout process.

How It Works:

• Select the DHARMA Payment Partner option at checkout
• You will be redirected to complete your payment with the third-party provider
• If approved, review and agree to the third-party provider’s terms andconditions, which will be presented during the payment process

**Uplift terms and conditions: Down payment may be required. Actual terms are based on your credit score and other factors and may vary. APRs range from 0% to 36%. Minimum $150 purchase required. Not everyone is eligible. Loans made through Uplift are offered by these lending partners: https://www.uplift.com/lenders/. Privacy Policy, Terms of Use.

**Klarna’s Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+. Subject to status. Ts&Cs and late fees apply.

Important Notes

Payment Deadlines: Ensure that you adhere to the payment deadlines specified at checkout to avoid cancellation of your booking.

Third-Party Terms: When using DHARMA Payment Partner, it is crucial to understand and accept the terms and conditions of the third-party financial service provider.

Contact Us: If you have any questions or need assistance with your payment, please contact our customer service team at hello@seekdharma.com

HOW DO I CHECK MY REMAINING BALANCE?

If you opted to pay via Flex Pay or Klarna, you will have received a separate email detailing your chosen payment plan.

Paid with DHARMA YourWay? If you paid in USD, please check your balance here. If you paid in GBP or EUR, the DHARMA team will share with you a payment link when payment is due. If you’d like to make an early payment please contact us here.

WHAT IS DHARMA YOURWAY?

DHARMA YourWay is a payment option offered by DHARMA that allows guests to secure their booking with a low initial deposit. Guests can then make multiple payments of any amount at their convenience until the final balance is due 90 days before the trip starts. No interest is applied. Please see the FAQs here.

All payments are made through your credit card provider and are 100% secure, ensuring peace of mind throughout.

IS TRAVEL INSURANCE INCLUDED?

We do not include travel insurance as everyone’s needs are different. However, individual travel insurance is required for your booking.

If you have already booked your trip and haven’t purchased insurance, we recommend Faye Travel Insurance for US travelers. Once your booking is confirmed, you can add insurance at the final check-out stage. 

Please make sure your policy covers:

• Flight cancellation
• Trip payments
• Medical conditions that prevent travel
• Local and destination restrictions that prevent travel

WHAT IS THE TRIP CANCELLATION POLICY?

Trips feature a variety of payment options. Your remaining balance due date will depend on which payment option you select at time of booking.

OPTION 1: Pay in full

You can pay the full balance at time of booking

OPTION 2: Pay with a DHARMA Deposit

Secure your space with just $500 (500€ / £400) per person at the time of booking. The remaining amount will be due by 90 days before departure.

OPTION 3: Pay using Uplift
Uplift is a buy-now-pay-later service provider that helps you spread the cost of your trip over fixed, monthly payments. That means you secure your spot on a trip today, but pay for it over time in bite-sized installments*

If you’d like to use Uplift’s buy-now-pay-later service:
– Choose ‘Uplift’ as your payment option at check-out 

– Complete an application and receive a quick decision

– If approved, select the Uplift payment plan that best fits your budget and secure your spot!

– You’ll receive easy, monthly payment reminders or select autopay to allow for automatic payment

*Uplift is only available to US customers. For full T&C’s please visit uplift.com. Down payment may be required. Actual terms are based on your credit score and other factors and may vary. Based on a purchase price of $1,500.00 you could pay a downpayment of just $133.71 today. Then make 11 monthly payments of $137.71. Example based on 15% APR. APRs range from 0% to 36%. Minimum $150 purchase required. Not everyone is eligible. Loans made through Uplift are offered by these lending partners:   https://www.uplift.com/lenders/. Privacy Policy, Terms of Use.

OPTION 4: Pay in 3 with Klarna

Pay in 3 installments allows you to spread the cost over 3 equal payments. This product is completely interest-free.

OPTION 5: Shop now. Pay in 30 days with Klarna

Pay in 30 days allows you to get up to 30 days to pay for your trip with no interest.

**Klarna’s Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+.  Subject to status. Ts&Cs and late fees apply.

IS THIS ADVENTURE ONLY FOR PEOPLE WHO ARE PLUS-SIZE?

Yes. People in smaller bodies have many options out within outdoor adventure travel, however, people who are a size US 16 and above have very limited options. NAKOA Adventure accommodates the needs of persons in larger bodies so they can have a safe, accessible and supported space to do all the things.

ARE THE ADVENTURES & ACTIVITIES ACCESSIBLE FOR ALL LEVELS? CAN WE OPT OUT OF AN ACTIVITY?

As our founder, Kanoa, always likes to say, “Do you, boo!” which means do what feels comfortable for YOU. Our goal is to create an experience where you get to discover and explore different adventures that meet you at your level. Please keep in mind that some itineraries may be more robust than others in the types of activities we engage in and/or frequency, but we will always share the full itinerary.

Whether it’s surfing, rock-climbing, paddleboarding or a movement session, you always have permission to do as much or as little as you want and/or need. This is YOUR adventure.

ARE YOUR ADVENTURES OPEN TO ALL GENDERS?

Yes! Unless otherwise stated, all are welcome. There are instances where a select few of our experiences will be labeled as ‘women only’ due to circumstances surrounding that particular adventure.

CAN I COME TO THIS TRIP ALONE?

Yes! Traveling alone is a great way to meet new people, and many people will be coming solo. On this trip we’re all in it together and you’ll be part of the group from the moment you arrive.

I WANT TO SHARE A ROOM BUT I AM TRAVELING ALONE, DO YOU ASSIGN ME SOMEONE TO SHARE THE ROOM WITH ?

If you are traveling alone and would like to share a room, we use our best judgment to find a good match. We endeavor to accommodate any specific requests you may have. Please contact us with any requests so that we can assign you to an unaccompanied guest that also wants to travel in a double occupancy room.

HOW DO YOU ASSIGN THE ROOMS?

Rooms are assigned on a first-come-first-served basis.

WHO DO I REACH OUT TO IF I HAVE ADDITIONAL QUESTIONS?

You can reach out to us directly via email at nakoaadventure@seekdharma.com