FAQs

WHAT TIME DOES THIS TRIP START AND END?

The trip starts at 4pm on November 22, 2024, and ends at 10am on November 25, 2024.

WHICH AIRPORT DO I FLY INTO?

We recommend flying into Naples Airport Italy Capodichino (NPL).

HOW DO I GET FROM AIRPORT TO THE HOTEL?

Airport transfers are not included and can be requested as additional services. Email us at lookingfc@seekdharma.com

I LIVE LOCALLY, CAN I BOOK A NO-ACCOMMODATION OPTION?

Unlock the ultimate matchday experience with either the Legend Experiences Package or the Legend Experiences + Match Ticket Package. Gain exclusive access to all activities and special moments with Cantona in the Legend Experiences Package and include seats at the featured match in the the Legend Experiences + Match Ticket Package —all without the accommodation.

WHAT ARE THE PASSPORT, VISA AND IMMIGRATION REQUIREMENTS?

Before starting your journey, please ensure you comply with any travel, passport, visa, entry, health, vaccination, testing, and immigration requirements applicable to your booking.

Italy requires U.S. passport holders to have at least two blank pages in their passports. Passports must be valid for at least six months beyond your planned return date. For stays of up to 90 days, most U.S. passport holders do not need a visa.

Specific information on the requirements for Italy can be found here.

WHAT CURRENCY SHOULD I BRING?

The official currency of Italy is the Euro (€).

IS THIS TRIP SUITABLE FOR PEOPLE WITH REDUCED MOBILITY?

We’re committed to providing everyone with appropriate support and accommodation. Guests with reduced mobility should contact our team before booking the ticket at lookingfc@seekdharma.com.

CAN THIS TRIP CATER TO SPECIAL DIETARY NEEDS?

If you have any special dietary requirements, please inform us in advance—no less than 31 days before departure.

WILL I GET ANY “FREE” TIME?

Absolutely! You’ll have plenty of leisure time to rest, recharge, and explore at your own pace.

IS THIS TRIP KID-FRIENDLY?

Yes, young fans aged 10 and older are welcome. However, some countries may have additional restrictions for children, and participation in certain activities might be limited. If traveling with one adult, you can book a twin or double room as advertised. For families of three or more, please contact us for rates and rooming arrangements.

WHY IS THE EXACT HOTEL NOT SPECIFIED YET?

The Looking FC Team is committed to securing the best possible accommodation for each trip. Rest assured, we guarantee a comfortable stay in a centrally located 4-star hotel. Final details will be confirmed shortly as we finalize arrangements to ensure an exceptional guest experience.

IF I DECIDE TO CANCEL MY SPOT, WILL I GET A REFUND?

The deposit is non-refundable and is used to secure your spot on the trip. If you decide to cancel your trip, we cannot refund your deposit, or any payments made towards your booking.

It is a condition of your booking that you purchase adequate travel insurance to cover any fees you may incur if you have to cancel your trip. If Payments are not made on time in accordance with the General Terms & Conditions, we reserve the right to cancel your booking and retain all payments.

WHAT PAYMENT OPTIONS ARE AVAILABLE?

When booking a trip with us, you have several payment options to choose from. The available options may vary depending on the specific trip you are booking. Here are the details for each payment method:

1. DHARMA Direct

DHARMA Direct allows you to pay the full amount of your trip at the time of booking. This may be the only available payment option for certain trips.

How does it work?

• The total cost of your trip is charged immediately upon booking
• Ensure you have sufficient funds or credit available to cover the entire amount

 

2. DHARMA YourWay

DHARMA YourWay allows you to secure your booking with a low deposit. You can then pay your outstanding DHARMA balance by the final balance due date, presented at check-out.

How does it work?

• At the time of booking, you can pay a deposit amount, which varies depending on the trip, by selecting ‘DHARMA YourWay’ at check-out.
• The remaining balance, referred to as the DHARMA Balance, must be paid by the specified due date provided during check-out.
• For our guests paying in USD, you will receive a link within your welcome email to easily chip-away at your outstanding amount. This link is here.
• For our guests paying in GBP or EUR, the DHARMA team will share with you a payment link when your payment is due. If you’d like to make an early payment please contact us here.

More information relating to the DHARMA YourWay payment can be found in the FAQs here. No interest is applied. All payments are made through your credit card provider and are 100% secure, ensuring peace of mind throughout.

3. DHARMA Payment Partner

DHARMA Payment Partner enables you to use third-party providers like Flex Pay in the US and Klarna** in select countries in Europe to pay for your trip. The terms and conditions for this payment method will be provided during the checkout process.

How does it work?

• Select the DHARMA Payment Partner option at checkout
• You will be redirected to complete your payment with the third-party provider
• If approved, review and agree to the third-party provider’s terms and conditions, which will be presented during the payment process

 

**Flex Pay terms and conditions: Down payment may be required. Actual terms are based on your credit score and other factors and may vary. APRs range from 0% to 36%. Minimum $150 purchase required. Not everyone is eligible. Loans made through Flex Pay by Upgrade are offered by these lending partners: Upgrade.com/flex-pay/lenders/ Privacy Policy. Terms of Use. Flex Pay’s Address: 275 Battery St 23rd floor, San Francisco, CA 94111

**Klarna’s Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+. Subject to status. T&Cs and late fees apply.

Payment Deadlines: Ensure that you adhere to the payment deadlines specified at checkout to avoid cancellation of your booking.

Third-Party Terms: When using DHARMA Payment Partner, it is crucial to understand and accept the terms and conditions of the third-party financial service provider.

Contact Us: If you have any questions or need assistance with your payment, please contact our customer service team at hello@seekdharma.com

HOW DO I CHECK MY REMAINING BALANCE?

If you opted to pay via Flex Pay or Klarna, you will have received a separate email detailing your chosen payment plan.

Paid with DHARMA YourWay? If you paid in USD, please check your balance here. If you paid in GBP or EUR, the DHARMA team will share with you a payment link when payment is due. If you’d like to make an early payment please contact us here.

WHAT IS THE TRIP CANCELLATION POLICY?

CANCELLATION BY US

In the unlikely event that WE have to cancel the trip for any reason then we will offer you the following options:

• A full refund of all monies paid, including your deposit
• Transfer of your booking, free of charge, to a future trip of the same value

 

In the unlikely event that we have to cancel the trip for any reason, any flight tickets purchased by you will not be able to be refunded. It is for this reason that travel insurance is a mandatory condition of your booking. 

We may need to cancel the Trip whether before or after departure, and such cancellation shall be subject to the General Terms & Conditions. Furthermore, it sometimes occurs that a Trip does not meet the minimum number of guests and must therefore be canceled.  In order for this Trip to go ahead, we need to hit the minimum number of 50  guests. 

A final decision will be made on whether this Trip will go ahead no later than the Trip Confirmation Deadline October 08, 2024. By that date, should the minimum number of guests not have been reached, you will receive a cancellation email. 

 

CANCELLATION BY YOU

If you are unable to attend the trip for any reason, you will need to make a claim with your travel insurance provider to claim any trip costs.

Please ensure your travel Insurance provider covers you for the following:

• Flight cancelation
• Trip payments
• Medical restriction preventing you from traveling
• Local and destination restrictions preventing you from traveling

 

If you wish to cancel your booking after we have issued a Confirmation Email to you, you must inform us in writing as soon as possible and the effective date of such cancellation shall be the date on which we receive written notification from you. All Payments that you would have previously made shall not be refundable.

IS TRAVEL INSURANCE INCLUDED?

We do not include travel insurance as everyone’s needs are different. However, individual travel insurance is required for your booking.

If you have already booked your trip and haven’t purchased insurance, we recommend Faye Travel Insurance for US travelers. Once your booking is confirmed, you can add insurance at the final check-out stage. 

Please make sure your policy covers:

• Flight cancellation
• Trip payments
• Medical conditions that prevent travel
• Local and destination restrictions that prevent travel

CAN I COME TO THIS TRIP ALONE?

Yes! Traveling alone is a great way to meet new people, and many people will be coming solo. On this trip we’re all in it together and you’ll be part of the group from the moment you arrive.

I WANT TO SHARE A ROOM BUT I AM TRAVELING ALONE, DO YOU ASSIGN ME SOMEONE TO SHARE THE ROOM WITH?

If you are traveling alone and would like to share a room, we use our best judgment to find a good match. We endeavor to accommodate any specific requests you may have. Please contact us with any requests so that we can assign you to an unaccompanied guest that also wants to travel in a double occupancy room.

HOW DO YOU ASSIGN THE ROOMS?

Rooms are assigned on a first-come-first-served basis.

WHO DO I REACH OUT TO IF I HAVE ADDITIONAL QUESTIONS?

You can reach out to us directly via email a at lookingfc@seekdharma.com.