FAQs

WHAT TIME DOES THE RETREAT START AND END?

The retreat officially starts at 3:00 PM on January 16, 2025 and ends on January 19, 2025.

WHICH AIRPORT DO I FLY INTO?

You can fly into either Puerto Plata International Airport (POP) or Santiago Dominican Republic Airport (STI) to reach Natura Cabana. It’s important to note that Puerto Plata Airport is closer to the hotel.

If you choose to fly into Santiago Airport, we can assist with transportation arrangements. You can book a transfer during the checkout process when you book your retreat spot, or alternatively, contact us at houseofhustleabroad@seekdharma.com for more details.

**Please note that group transfers from Puerto Plata Airport are already included in this trip. Transfers from Santiago Airport are not included and will incur an additional fee.

HOW DO I GET FROM AIRPORT TO THE HOTEL?

DHARMA will provide group transfers from Puerto Plata International Airport (POP) to Natura Cabana at set times on arrival and departure days. As the trip date approaches, we will reach out to you beforehand to ask for your flight details in order to coordinate the transfers. 

The transfer will take approximately 20 to 30 minutes to reach Natura Cabana.

If you are flying into Santiago Dominican Republic Airport (STI) and wish to book a transfer from there, you can do so during the checkout process when you book your retreat spot. 

WHAT ARE THE PASSPORT, VISA AND IMMIGRATION REQUIREMENTS?

It is your responsibility to check and comply with any travel, passport, visa, entry, health, vaccination, testing, and immigration requirements applicable to your booking.

WHAT CURRENCY SHOULD I BRING?

It is recommended to bring and use the Dominican Peso (DOP) for most transactions. However, U.S. dollars are widely accepted in tourist areas, hotels, and larger businesses. It’s a good idea to have some Dominican Pesos on hand for smaller purchases, local markets, and tips. You can exchange currency at banks, exchange bureaus, or withdraw pesos from ATMs. Credit cards are also commonly accepted in many establishments.

IS THIS TRIP SUITABLE FOR PEOPLE WITH REDUCED MOBILITY?

This trip may not be suitable for people with reduced mobility. For specific questions, please reach out to our team on houseofhustleabroad@seekdharma.com.

CAN THIS TRIP CATER TO SPECIAL DIETARY NEEDS?

Absolutely. We work closely with our partners and suppliers and can accommodate most dietary requirements. We will email you a form to gather information about your dietary requirements before the trip start date.

WILL I GET ANY “FREE” TIME?

Absolutely! There is plenty of leisure time included for you to re-charge, nap, or do your own thing. We always schedule down time in our daily itinerary.

IF I DECIDE TO CANCEL MY SPOT, WILL I GET A REFUND?

The deposit is non-refundable and is used to secure your spot on the trip. If you decide to cancel your trip, we cannot refund your deposit, or any payments made towards your booking.

It is a condition of your booking that you purchase adequate travel insurance to cover any fees you may incur if you have to cancel your trip. If Payments are not made on time in accordance with the General Terms & Conditions, we reserve the right to cancel your booking and retain all payments.

IS THIS TRIP OPERATED BY DHARMA?

Please be informed that DHARMA acts as a distribution platform for Hollis fitness and nutrition. The trip and all operational aspects are meticulously managed and owned by Hollis fitness and nutrition.

WHAT PAYMENT OPTIONS ARE AVAILABLE?

When booking a trip with us, you have several payment options to choose from. The available options may vary depending on the specific trip you are booking. Here are the details for each payment method:

1. DHARMA Direct

DHARMA Direct allows you to pay the full amount of your trip at the time of booking. This may be the only available payment option for certain trips.

How does it work?

• The total cost of your trip is charged immediately upon booking
• Ensure you have sufficient funds or credit available to cover the entire amount

 

2. DHARMA YourWay

DHARMA YourWay allows you to secure your booking with a low deposit. You can then pay your outstanding DHARMA balance by the final balance due date, presented at check-out.

How does it work?

• At the time of booking, you can pay a deposit amount, which varies depending on the trip, by selecting ‘DHARMA YourWay’ at check-out.
• The remaining balance, referred to as the DHARMA Balance, must be paid by the specified due date provided during check-out.
• For our guests paying in USD, you will receive a link within your welcome email to easily chip-away at your outstanding amount. This link is here.
• For our guests paying in GBP or EUR, the DHARMA team will share with you a payment link when your payment is due. If you’d like to make an early payment please contact us here.

More information relating to the DHARMA YourWay payment can be found in the FAQs here. No interest is applied. All payments are made through your credit card provider and are 100% secure, ensuring peace of mind throughout.

3. DHARMA Payment Partner

DHARMA Payment Partner enables you to use third-party providers like Flex Pay in the US and Klarna** in select countries in Europe to pay for your trip. The terms and conditions for this payment method will be provided during the checkout process.

How does it work?

• Select the DHARMA Payment Partner option at checkout
• You will be redirected to complete your payment with the third-party provider
• If approved, review and agree to the third-party provider’s terms and conditions, which will be presented during the payment process

 

**Flex Pay terms and conditions: Down payment may be required. Actual terms are based on your credit score and other factors and may vary. APRs range from 0% to 36%. Minimum $150 purchase required. Not everyone is eligible. Loans made through Flex Pay by Upgrade are offered by these lending partners: Upgrade.com/flex-pay/lenders/ Privacy Policy. Terms of Use. Flex Pay’s Address: 275 Battery St 23rd floor, San Francisco, CA 94111

**Klarna’s Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+. Subject to status. T&Cs and late fees apply.

Payment Deadlines: Ensure that you adhere to the payment deadlines specified at checkout to avoid cancellation of your booking.

Third-Party Terms: When using DHARMA Payment Partner, it is crucial to understand and accept the terms and conditions of the third-party financial service provider.

Contact Us: If you have any questions or need assistance with your payment, please contact our customer service team at hello@seekdharma.com

HOW DO I CHECK MY REMAINING BALANCE?

If you opted to pay via Flex Pay or Klarna, you will have received a separate email detailing your chosen payment plan.

Paid with DHARMA YourWay? If you paid in USD, please check your balance here. If you paid in GBP or EUR, the DHARMA team will share with you a payment link when payment is due. If you’d like to make an early payment please contact us here.

WHAT IS THE TRIP CANCELLATION POLICY?

CANCELLATION BY US

In the unlikely event that WE have to cancel the trip for any reason then we will offer you the following options:

• A full refund of all monies paid, including your deposit
• Transfer of your booking, free of charge, to a future trip of the same value

In the unlikely event that we have to cancel the trip for any reason, any flight tickets purchased by you will not be able to be refunded. It is for this reason that travel insurance is a mandatory condition of your booking. 

We may need to cancel the Trip whether before or after departure, and such cancellation shall be subject to the General Terms & Conditions. Furthermore, it sometimes occurs that a Trip does not meet the minimum number of guests and must therefore be canceled.  In order for this Trip to go ahead, we need to hit the  minimum number of 17 guests. 

A final decision will be made on whether this Trip will go ahead no later than the Trip Confirmation Deadline October 4, 2024. By that date, should the minimum number of guests not have been reached, you will receive a cancellation email. 

CANCELLATION BY YOU

If you are unable to attend the trip for any reason, you will need to make a claim with your travel insurance provider to claim any trip costs.

Please ensure your travel Insurance provider covers you for the following:

• Flight cancelation
• Trip payments
• Medical restriction preventing you from traveling
• Local and destination restrictions preventing you from traveling

If you wish to cancel your booking after we have issued a Confirmation Email to you, you must inform us in writing as soon as possible and the effective date of such cancellation shall be the date on which we receive written notification from you. All Payments that you would have previously made shall not be refundable.

IS TRAVEL INSURANCE INCLUDED?

We do not include travel insurance as everyone’s needs are different. However, individual travel insurance is required for your booking.

If you have already booked your trip and haven’t purchased insurance, we recommend Faye Travel Insurance for US travelers. Once your booking is confirmed, you can add insurance at the final check-out stage. 

Please make sure your policy covers:

• Flight cancellation
• Trip payments
• Medical conditions that prevent travel
• Local and destination restrictions that prevent travel

WHAT IS DHARMA YOURWAY?

DHARMA YourWay is a payment option offered by DHARMA that allows guests to secure their booking with a low initial deposit. Guests can then make multiple payments of any amount at their convenience until the final balance is due 90 days before the trip starts. No interest is applied. Please see the FAQs here.

All payments are made through your credit card provider and are 100% secure, ensuring peace of mind throughout.

CAN I COME TO THIS TRIP ALONE?

Yes! Traveling alone is a great way to meet new people, and many people will be coming solo. On this trip we’re all in it together and you’ll be part of the group from the moment you arrive.

I WANT TO SHARE A ROOM BUT I AM TRAVELING ALONE, DO YOU ASSIGN ME SOMEONE TO SHARE THE ROOM WITH?

If you are traveling alone and would like to share a room, we use our best judgment to find a good match. We endeavor to accommodate any specific requests you may have. Please contact us with any requests so that we can assign you to an unaccompanied guest that also wants to travel in a twin occupancy room.

HOW DO YOU ASSIGN THE ROOMS?

Rooms are assigned on a first-come-first-served basis.

WHO DO I REACH OUT TO IF I HAVE ADDITIONAL QUESTIONS?

You can reach out to us directly via email at houseofhustleabroad@seekdharma.com.